RETURNS AND REFUND POLICY
Before returning any product, please read these terms and conditions (“Return and Refund Policy”). This Return and Refund Policy specify the rights and responsibilities of both JS Street. (“JS Street”) and any person who purchases any product offered for sale on JS Street (“the Products”) via JS Street (“Customer”) through all JS Street’s business platforms namely on internet (hereinafter collectively known as the “Platforms”). By registering an account,, placing orders or making purchases through JS Street on the Platforms you are deemed to have read, accept and agreed to abide this Return and Refund Policy.
In this Return and Refund Policy, JS Street is referred to as “we”, “us” or “our” and the Customer is referred to as “you” or “yours”.
We reserve the right to revise, change, modify, amend, delete or remove, partly or wholly this Return and Refund Policy at any time without prior written notice. By continuing placing orders and making purchases of the Products, it will be deemed as an irrevocable acceptance by you of such revisions, changes, modifications, amendments, deletion or removal.
Can I cancel my order?
You may cancel your order at any time before waybill is printed. Once the waybill has been printed, you can only request to exchange or return Products and request for refund. The right to cancel however does not apply to perishable products, products that are made under your specifications or personalised and sealed products.
To exercise the right to cancel, you must inform us by email us or call us or any other options that available on our Contact page within fourteen (14) days from the date of receipt of the Product by the Customer (“Return Period”).
On cancellation you must make the Products available to us for collection, and you must take reasonable care of them. We will not consider that you have taken reasonable care of the Products if the seal is broken, they have been used in a way, or to an extent, beyond what would be reasonable when examining the Products in a shop prior to purchase.
How do I return an item?
Please refer to our Return Policy before you initiate a return request.
Within the Return Period, you can request a return via email us or call us or any other options that available on our Contact page from 11:00 a.m. to 8:00 p.m., 7 days a week.
Detailed Steps to return/cancel order
You may follow these steps to return or cancel your order:
Contact us and nform your request to return/cancel
Pack the product and send to us with the necessary items (free gifts or accessories) and the following documents :
Send the package via same courier service that delivered the products to you.
What is your return policy?
You can return a product which was received by you in a damaged or defective condition from us not due to your own negligence. We retain the right to examine whether the returned product is indeed defective and/or damaged. In case the returned product is not defective or damaged, you will be informed about the same and the product received will be returned to the mailing address provided by you.
In case the returned product is eligible for a replacement, we will send the replacement product to the same address provided by you, subject to the availability of the stock of the Products.
Subject to terms mentioned in “What are situations that return requests may be rejected?” below, there is a fourteen (14) days return policy, which means that you can request for exchange or return of any product within fourteen (14) days of delivery of the Products. You may exercise this return policy provided the Products must be returned to us within fourteen (14) days from the date of delivery to you.
After fourteen (14) days period, you shall lose the right to return. For Products covered by manufacturer’s warranty, you may contact the manufacturer directly.
What are situations that return requests may be rejected?
Returns for replacement/refunds/exchange under certain circumstances will NOT be accepted as given below:
- Return request for exchange or replacement for the same product cannot be made more than three (3) times with total number of days for the request of exchange or replacement do not exceed thirty (30) days;
- Request for return is made after fourteen (14) days of receiving the product by you;
- The Products are used or is not in its original condition;
- The Products are returned without its original packaging, accessories, parts or free gifts/free promotional items associated with the purchase and warranty cards (if any);
- Product is damaged after use/opening;
- Incidental damage due to malfunctioning of the product;
- Product with tampered or missing serial number;
- Missing manufacturer tag especially in case of clothes and shoes;
- Original seal is broken;
- Any damage/defect which is not covered under the manufacturer’s warranty;
- Warranty card does not allow for any exchanges or returns.
Late & Unacceptable returns
If you return items to us after the expiry of the fourteen (14) days period and/or in unacceptable condition, we may not refund your account. We may, at our discretion, return the products to you (at a cost to you of the actual postage rate). If you send the product back to us again, or refuse to accept delivery, this will be deemed as irreversible authority for us to dispose off your goods without further notice. Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the products. Acceptance of a return by your courier is not deemed to be acceptance by us.
Will I have to pay any charges for the returns?
All pickups and delivery charges to you for all returns and replacements for the Products due to the manufacturer’s defect are free of charge. If you return the Products due to your own error, the delivery charges shall be borne by you.
How do I track my returns?
You can track return status using the tracking number provided to you by our courier partner on both JS Street’s website and the courier partners’.
When can I request for a refund?
You may request for a refund when you cancel your order within the Return Policy period or when you return a product. Returns are subject to our terms in Return Policy.
How can I track status of my refund after return a product or cancel an order?
We will verify the nature of the defect/damage upon receiving the returned product from you. After validation, we will send you an acknowledgement via email or call you at your registered mobile number.
When should I expect to receive credit for my return?
Refunds are based on the mode of payment used when you placed your order. Refund time is from the date of acknowledgement of validation of your refund request by us. The lead time for each refund channel is based on Payment Gateway Company, normally it will take around 7-14 days.
However it may take up to twenty (20) working days for the respective banks to process the refund and reflect in your credit card statement or internet banking account. Please get in touch with your banks directly in case of any delays after the confirmation of refund by us.
What products on JS Street are eligible for refund?
Subject to Return Policy terms, all products can be returned except for the Exempted Items (stated above).